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ARC Menu for Services Marketing
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AMA Academic SIG:
Services Marketing
Services and Related Topics Conferences:
2008 Frontiers in Services Conference
Serv SIG Web site:
Conferences Page
Services Marketing Doctoral Consortium:
Serv SIG Web site information
Academic Centers
Center for Services Leadership
: Arizona State University
Services Management Archive
: Brigham Young University
Center for Excellence in Service
: University of Maryland
Industry Center:
IBM Research on Service Science
Syllabi:
Serv SIG Web site syllabus page
Teachable News Stories:
Trade Press Articles on Services
Theory:
Technology Acceptance Model
Journals
E-Service Journal
International Journal of Services and Operations Management
International Journal of Service Industry Management
Managing Service Quality
Journal of Service Research
Journal of Services Marketing
Service Business
Service Industries Journal
Services Marketing Quarterly
Poetry:
Day Job
by
George M. Zinkhan
Service Encounters Poetry
by
A. Baleno
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